Help & Support
Return Goblin is built to be almost no work: forward an Amazon order to track@returngoblin.com and the goblin tracks the return deadline and emails you before it closes. If something isn't behaving, here's how to fix the common stuff — and how to reach a human if you're still stuck.
Need a person? Email support@returngoblin.com any time.
Getting started
- Open an Amazon order confirmation or shipment email.
- Forward it to track@returngoblin.com.
- The goblin replies with the item(s) it's tracking and the return deadline. That's it — no app, no login.
Started a return? Forward the confirmation too
When you actually open a return on Amazon, the clock changes — you now have a few days to physically drop the package off before Amazon cancels the return. Forward the "Return request confirmed" email to track@returngoblin.com and the goblin switches to that drop-off date — nudges about nine days out, two days before, and on the day itself if it still hasn't gone.
I forwarded an order but didn't hear back
- Give it a minute — the goblin usually replies within a minute or two.
- Check your spam or Promotions folder, then mark the reply "not spam" so future reminders land in your inbox.
- Make sure you forwarded an actual Amazon order or shipment email — the goblin reads those, not screenshots, links, or emails from other stores.
- Forwarded from a different address than usual? Each email address is tracked on its own, so reminders go back to whichever address sent the order.
The goblin said it couldn't track my email
The goblin only understands Amazon order and shipment emails. If it declined yours, forward the original "Your Amazon order" confirmation or the "Shipped" email itself — not a screenshot, a forwarded receipt with the details stripped out, or a link.
I'm not getting reminders
- Confirm your email. Your first receipt has a one-tap Confirm link — reminders only go to confirmed addresses.
- Check spam and mark the goblin "not spam."
- For the return window: two nudges per order — about 9 days before the window closes, and a final one about 2 days before.
- For the drop-off (once you've started a return and forwarded the confirmation): up to three nudges — about 9 days out, 2 days before, and on the day itself if it still hasn't been handed over.
How do I stop reminders?
Every receipt and reminder has a one-tap link to cancel reminders for that order. One tap and the goblin goes quiet — there's no account to dig through.
My reminder date looks off
Amazon's date always wins. Return Goblin's deadlines are best-effort estimates from Amazon's published category windows — confirm the official date in Your Orders. See the Amazon return policy guide for the window by category.
Do you read my inbox?
No. The goblin only sees the individual emails you forward to it — it reads the order, not your inbox. More in the privacy policy.
Still need help?
Email support@returngoblin.com — tell us what you forwarded and what happened, and we'll help you sort it out. For more common questions, see the FAQ.